To the Management of Club Med,
Words fail me to express my gratitude to everyone at Clud Med Cheriting. I would also like to express my appreciation for the superior service I received during my stay.
I would like to specially thank the Reception Team for assisting me to locate my backpack containing our passports, travel documents and approximately $20,000 worth of wedding photography camera gears which I had carelessly left at the lobby, entrance of the resort. We only discovered the missing item 6 hours later where we were at Kuala Lumpur, 300km away from Cheriting Beach.
In particular, we would like to thank the team on duty, in particular “Dikwan”, “Sue”, “Xek”, and a female staff whom I didn’t get her name, deserved a great deal of praise for their honesty, professionalism and excellent customer service. They were helpful to recover my baggage, provide us clear instructions and guidance. We returned to the resort at 1.00 am to find all my items intacted and safe.
I express my heartfelt thankfulness to the General Manager – Merlin, GOs and staffs for making my stay a great one and I will definitely be staying with the Clud Med again.
Left: Lost and Found Bag, Right: With Merlin(General Manager) and Aaron(GO)